Privacy
Policy.

SilentCopy ("we," "our," or "us") respects your privacy and is committed to protecting your personal and business information in accordance with the Botswana Data Protection Act (BDPA) and internationally recognised privacy standards, including relevant GDPR principles where applicable.

This Privacy Policy explains how we collect, use, store, and protect information provided by clients through our website and client onboarding processes.

By submitting your information, you agree to the terms outlined in this Privacy Policy.

As a sole proprietorship, SilentCopy operates remotely and does not maintain a public physical office address.

We collect information necessary for client onboarding, project planning, and service delivery. This may include:

• Full name
• Email address
• Phone number
• Company name
• Business physical address
• Business operating hours
• Your role within the business
• Social media links
• Business description ("About Us")
• Target audience details
• Business slogan
• Company logo and brand assets
• Preferred brand colours
• CRM usage information
• Website goals and objectives
• Marketing and traffic sources
• Internal decision-making structure

We collect and process this information strictly for business purposes, including:

• Client onboarding
• Project planning and consultation
• Website design and development
• Service delivery and account management
• Internal business documentation
• Payment processing and invoicing
• Ongoing client communication

We do not collect this information for unsolicited marketing purposes.

To deliver our services efficiently, we may use trusted third-party providers, including:

• Form processing platforms
• Cloud storage services
• Communication platforms
• Payment processors
• Workflow automation tools
• Internal business management systems

Examples may include services such as Tally Forms, Google Workspace, Gmail, Google Sheets, Google Apps Script, PayPal, and banking or payment providers.

Payments may be processed through secure third-party providers such as PayPal or through direct bank transfer and invoicing.

SilentCopy does not store sensitive payment card details directly. Payment providers are responsible for processing payment information in accordance with their own privacy and security policies.

We retain client information for the duration of the working relationship and for a reasonable period afterward where necessary for:

• Legal compliance
• Accounting and financial records
• Service continuity
• Internal operational purposes
• Dispute resolution

When data is no longer reasonably required, it will be securely deleted or archived where legally necessary.

Clients may request:

• Access to their stored information
• Correction of inaccurate information
• Deletion of information where legally and operationally appropriate

Requests may be submitted by contacting us directly:

SilentCopy provides business-to-business services and does not knowingly collect or process personal information from individuals under the age of 18.

If such information is identified, it will be removed where reasonably possible.

SilentCopy currently operates primarily within Botswana. If services are provided internationally in the future, we will take reasonable steps to ensure data handling remains compliant with applicable privacy laws and standards.

We take reasonable technical and administrative measures to protect client information from unauthorised access, misuse, loss, or disclosure.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be made available through our website.

Continued use of our services following any update constitutes acceptance of the revised policy.

For privacy-related questions, data requests, or any concerns about how your information is handled, please reach out directly: